FAQs

If your question is not answered below in a FAQ below, then please contact us so we can assist you.

How do I obtain access to the virtual meeting?

Access instructions for the course will be emailed to you within 2 business days following receipt of payment.

How long do I have access to the virtual meeting?

Click here to learn more.

How do I participate in the session discussions?

Click here to learn more.

How can I maximize my screen?

Click here to learn more.

How do I access the CE certificate?

Click here to learn more.

How do I change my password?

Click here to learn more.

What is the cancellation policy?

Please visit the terms and conditions.

I have a question about my registration or I need to revise my registration. Who should I contact?

Click here if  you have any registration questions.

I need a W-9 for your tax ID.

Click here for the W-9.  Please note that the payment will be made to KnowledgeConnex and not CCRA.

I need your mailing address to mail my check.

When paying by check, select “offline/mail” under payment options in the shopping cart. You will later see instructions to print the invoice page and mail your payment to KnowledgeConnex. The mailing address will be on the invoice. Make your check payable to KnowledgeConnex.